Refund policy

Return & Refund Policy

New Lost City Records

Last updated: 2.16.26

At New Lost City, every piece is part of a limited-run drop. We design, print, and ship intentionally — not mass-produced. Because of that, we handle returns a little differently than big-box brands.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

  • Item must be unworn

  • Item must be unwashed

  • Item must be in original condition

  • Item must be free of stains, odors, or damage

To initiate a return, email us at:
ben_strain@mv2entertainment.com
Include your order number and reason for return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Limited Drops & Final Sale Items

Because many of our pieces are limited-run releases, some items may be marked:

FINAL SALE – Not eligible for return or exchange

These items cannot be returned unless defective.

Exchanges

We only replace items if they are:

  • Defective

  • Damaged in transit

  • Incorrect item sent

If you need a different size and inventory is still available, contact us and we’ll do our best — but we cannot guarantee exchanges on limited drops.

Damaged or Incorrect Orders

If your item arrives damaged or incorrect:

  • Contact us within 5 days of delivery

  • Include photos of the issue

  • Include your order number

We’ll make it right.

Refunds

Once your return is received and inspected:

  • You’ll be notified via email

  • Approved refunds will be processed back to your original payment method

  • Please allow 5–10 business days for your bank to process the refund

Original shipping costs are non-refundable.

Non-Returnable Items

We cannot accept returns on:

  • Worn or washed merchandise

  • Gift cards

  • Custom or made-to-order items

  • Items marked final sale

Questions?

Email us at:
ben_strain@mv2entertainment.com

Thank you for supporting independent artists and culture.

More than music. More than a label.
New Lost City is a culture where fans don’t just listen — they belong.