Terms of service

Terms of Service

New Lost City Records
Last updated:  Q1 2026

This website is operated by New Lost City Records (“we,” “us,” or “our”). By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”).

If you do not agree to these Terms, please do not use our website.

1. Online Store Terms

By using this site, you confirm that:

  • You are at least 18 years old or have parental consent

  • You will not use our products for illegal or unauthorized purposes

  • You will not violate any laws in your jurisdiction

A breach of these Terms may result in termination of your access to our services.

2. Products & Limited Drops

Many of our products are limited-run releases. Once inventory sells out, restocks are not guaranteed.

We reserve the right to:

  • Limit quantities per customer

  • Discontinue products at any time

  • Change pricing without notice

All descriptions and pricing are subject to change.

3. Accuracy of Information

We do our best to ensure product descriptions, pricing, and availability are accurate. However, we do not guarantee that:

  • All information is error-free

  • Product colors appear exactly as displayed on your screen

We reserve the right to correct errors and cancel orders if necessary.

4. Orders & Payment

We reserve the right to refuse or cancel any order at our discretion, including:

  • Suspected fraud

  • Unauthorized reselling

  • Pricing errors

If your order is canceled after payment, you will receive a full refund.

You agree to provide current, complete, and accurate purchase information.

5. Shipping

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

Risk of loss transfers to the customer once the order is delivered to the shipping carrier.

6. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy [link to page].

7. Intellectual Property

All content on this site — including but not limited to:

  • Logos

  • Designs

  • Artwork

  • Music

  • Videos

  • Images

  • Product graphics

— is the property of New Lost City Records and may not be reproduced, copied, distributed, or exploited without written permission.

Unauthorized use may violate copyright and trademark laws.

8. User Conduct

You agree not to:

  • Use our site for unlawful purposes

  • Attempt to hack, disrupt, or interfere with site security

  • Post abusive, defamatory, or harmful content

We reserve the right to terminate accounts that violate these terms.

9. Limitation of Liability

New Lost City Records shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits or revenue

  • Issues arising from misuse of products

Our liability shall not exceed the amount paid for the product in question.

10. Indemnification

You agree to indemnify and hold harmless New Lost City Records and its affiliates from any claim or demand arising from your breach of these Terms.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page.

Continued use of the website constitutes acceptance of those changes.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Tennessee, United States.

13. Contact Information

For questions about these Terms, contact:
ben_strain@mv2entertainment.com